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PRIVACY POLICY

Japonica Beauty is firmly committed to protecting the privacy of its users and customers. Any and all information collected on this website will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to. Your visit to this website is subject to this privacy policy.

The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfilment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
  • If you provide us with any information relating to, or for use on, this site, you acknowledge that we may use that information in any way and publish it.
  • If you wish to remove your details from our database and not receive any future communications from us, please contact us on enquiry@japonicabeauty.com

The Contract Between You and Japonica Beauty

After placing an order, you will receive an email from Japonica Beauty acknowledging that Japonica Beauty has received your order. This acknowledgement does not mean that your Order has been accepted. Your order constitutes an offer to Japonica Beauty to buy a Product via the Website. All orders are subject to acceptance by Japonica Beauty, and Japonica Beauty will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between Japonica Beauty and you (Contract) will only be formed when Japonica Beauty sends you the Dispatch Confirmation.

Each Contract relates only to those Products whose dispatch has confirmed in the Dispatch Confirmation. Japonica Beauty shall not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed by way of a Dispatch Confirmation.

For the avoidance of doubt, your contract with Japonica Beauty relates only to your use of the Website and the Services available therein.

Credit Card Payment

In a credit card transaction, you must use your own credit card. We will not be liable for any credit card fraud.

The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

Trademarks

The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of Japonica Beauty and the suppliers of the products and / or ingredients to Japonica Beauty. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of Japonica Beauty or the suppliers.

External Links

External links may be provided for your convenience, but they are beyond the control of Japonica Beauty and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Japonica Beauty. Please contact enquiry@japonicabeauty.com if you would like to link to this website or would like to request a link to your website.

Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Japonica Beauty against any loss, liability, damage or expense of whatever nature which Japonica Beauty or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

Other PAYMENT OPTIONS

We also allow payment by PayPal, enabling us to receive payments not only from credit cards, but also from the customer’s Paypal account balance. Please note that you do not need to have an account with PayPal to use this service.

We also accept payment direct deposit. Contact Head Office directly for details.

Please note that your order cannot not be dispatched without payment received in full. Your order will be dispatched on receipt of payment.

Japonica Beauty is under no obligation to ship any products ordered until payment for those products has been received in full. Any order placed by you is in effect an offer by you to purchase a product for the price (including the delivery and other charges) specified in this website.

Japonica Beauty may accept or reject your offer for any reason, including, the unavailability of any product or an error in your order. Your contract with Japonica Beauty will only commence when you have fully paid for your order and Japonica Beauty notifies you that it has accepted your order and your receipt has been confirmed.

RETURNS

An unused, saleable product may be returned within thirty (14) days of receiving your purchase as long as the product has all packaging intact and in original condition. You will be refunded the product price, excluding freight that you paid in full. Please note that delivery costs will only be refunded if the return is the result of our error.

The buyer must not return the goods to Japonica Beauty unless permitted to do so by Japonica Beauty.

Packaging your return

When returning the product, please ensure the item is securely wrapped and packed and enclose a copy of your receipt. We recommend you use a reputable courier company and insure the item being returned.

For all returns, please contact enquiry@japonicabeauty.com for your Returns Authority Number.

DELIVERY

Japonica Beauty delivers anywhere in Singapore and shipping cost is dependent on weight. Orders containing a number of products will be dispatched together as one package where possible, thereby reducing your freight costs. This will result in delivery which in most cases will be cheaper than shipping the products individually. Your freight will be recalculated and you’ll be notified of the correct freight charges. We will always endeavour to send large bulky or heavy items by the most inexpensive way our chosen courier can deliver them.

Once your PayPal payment has been received, your order will be despatched by our contracted courier company. Despatch will be made to your stated delivery address and a signature may be required upon delivery to ensure safe arrival.

Delivery time: 3 to 5 working days. Weekends and Public Holidays may delay delivery.

We aim to despatch all orders within 24 hours of receipt, subject to order confirmation and clearance of funds. To ensure prompt delivery we must have proper and complete address details and make one delivery charge per delivery address.

You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from this website once that commitment has been made for any reason, including without limitation, due to any delay in delivery. If however, delivery has not been effected after 30 days from date of purchase, the customer may treat the failure to deliver as a terminating contractual event. If Japonica Beauty does not have the particular products in stock, Japonica Beauty will contact you, the buyer, and inform of the general date of availability.

The Japonica Beauty returns policy allows a customer to return the goods within 30 days if they are not completely satisfied.

RISK OF LOSS

All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT PRICING AND DESCRIPTION

Prices of Japonica Beauty products and delivery and other related charges as displayed are current at the time of issue, but may change at any time and are subject to availability. Similarly the availability of products and services may change from time to time.

Singapore orders: Tax (GST) is included in all orders within Singapore on taxable items.

Customs duties and importing charges are not included and must be paid by the recipient, if such charges are applicable in the country where your order is delivered.

Your statement may reflect a slightly different payment amount because charges may vary according to the current exchange rate used by your payment provider at the time of the funds transfer.

Product information and claims

PURCHASE OF PRODUCTS

The purchaser agrees to use the purchased products only for their intended purpose and as per the instructions provided by the manufacturer. Any other use will cause the purchaser to assume full responsibility for any loss or damage arising out of their use.

PRODUCT INFORMATION

Although we try to keep the site as updated as possible, some information, descriptions, photographs, and prices on our site may not always reflect the most recent correct information.

PRODUCT LIABILITY

The stability & nature of our products may be altered depending on storage conditions during transit, or when used in combination with other ingredients. Japonica Beauty cannot accept any liability in this regard.

INDIVIDUAL DISTRIBUTION OF PRODUCTS

To set up a business wholesale account with us, please email enquiry@japonicabeauty.com

GOVERNING LAW

These website Terms of Conditions shall be governed by and construed in accordance with the laws of Singapore.